Name the product
Describe the need directly as “product + problem” without adding a selection step.
EXPLORATORY PROJECT · 2026.08+MOVE YOUR CURSOR TO SCAN THE FIELD
REVIEWED KNOWLEDGE IN MOTION
Product CareAI Demo
Describe the product and the problem. The prototype routes reviewed guidance, stops unsafe DIY, and knows when to hand off.
INSTALLATIONSPECIFICATIONTROUBLESHOOTINGSAFETY ROUTE
Move to scan the knowledge field. Submit a question to enter the full interaction.
View full experience ↓01 / DEVICE PREVIEW
Scroll to bring the support experience forward.
Product CareReviewed-knowledge simulation
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PRODUCT CARE
Tell me the product and the problem in one message. For example: “Door lock — latch does not retract.”
Interaction prototype · structured product knowledge · safety-aware support path
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01OVERVIEW
The idea
Customers rarely describe a problem in product taxonomy. They say what they see, what failed, and what they already tried.
This project extends brand content into an interaction experience by organizing manuals, listings, image briefs and feedback themes into clearer answer paths.
Design focusStructured knowledge, risk recognition and human handoff organize the journey from a problem to the next action.
02 / HOW IT WORKS
One question. A safer support path.
Route the question
Route the issue to installation, specification, troubleshooting, care, or safety.
Use reviewed knowledge
Answers come only from reviewed materials and never guess across product versions.
Escalate safely
Unknown or high-risk issues stop the DIY path and prepare a human handoff.
MANUAL FACTInstallation, specification, included-parts, and care facts from reviewed manuals.
CONTENT SIGNALRepeated questions found in listings, image briefs, and support feedback.
SAFETY RULEHigh-risk stop conditions that should not continue in self-service.
03INTERACTION STATES
Designed for the questions that matter.
One simple input produces different outcomes for known, high-risk, and unknown questions. The interface does not pretend to answer everything; it makes the boundaries of the answer visible.
Product Care
YOU
Door lock — latch does not retract
REVIEWED ANSWER
The latch does not retract.
Test the mechanism with the door open, then check alignment before adjusting the strike plate.
Source: reviewed installation guidanceProduct Care
YOU
Outlet — I smell something burning
SAFETY ROUTE
Stop the DIY path.
Heat, burning odor, sparking or uncertain wiring requires the product to remain out of service.
Next: licensed professional + product supportProduct Care
YOU
My product stopped working
HUMAN HANDOFF
No reviewed answer found.
The prototype will not guess. It asks for the model text, a clear photo and steps already tried.
No ticket is sent in this prototype04 / PROJECT POSITIONING
Content strategy, extended into interaction.
This prototype demonstrates user insight, knowledge structure and safety awareness. Brand-content work remains the portfolio’s core.
- Direct “product + problem” input
- Two anonymized example categories
- A small reviewed-knowledge sample
- Known, unknown, and safety routing
- Human-handoff information checklist
- Knowledge versioning and ownership
- Internal walkthroughs and small-scale user testing
- A single-category pilot
- Activation, perceived resolution, and handoff completeness
- Expand only after reviewing pilot data